Connecting audiences with important health and education information
Researchers are continuously expanding what’s known about how to keep healthy. The challenge is getting this information in usable form to people as they go about their lives. JBS’s Health Action Center works with clients and partners to empower people with knowledge they can use to make informed health care decisions and lifestyle choices.
We are passionate about improving public health across diverse populations and health issues. Dedication to quality and teamwork fuel our full-spectrum health communications and marketing services. We work together with researchers and health advocates to help understand the audience, craft compelling messages, and develop innovative and cost-effective strategies to deliver actionable information. We translate cutting-edge research into content that can be delivered using easy-to-access communications tools and dissemination channels that target the people who can benefit most from the information.
Strategic communications planning and implementation
Audience research and message creation
Marketing, engagement, and outreach
Learning experience design and multimedia development
Creative and digital services
Information center management and response
Warehousing operations and distribution
Center for Health Information
Through our management of the Center for Health Information, we provide science-based information and referrals related to conditions and clinical trials in the portfolio of the National Heart, Lung, and Blood Institute (NHLBI). Our trained staff serve the public, patients, medical professionals, and researchers. We respond to inquiries submitted via mail, email, phone, and live chat. We support outreach programs related to heart disease, sickle cell disease, asthma, and chronic obstructive pulmonary disease. In addition, we provide inventory and warehouse services for NHLBI, storing and fulfilling orders for publications and supporting their health education and exhibit programs.
Real Results: Meeting the Public’s Demand for COVID-19 Information
With the onset of the COVID-19 pandemic, we rose to the challenge of answering a flood of inquiries about this new infectious disease. Since February 2020, we have responded to over 2,300 information requests from the public about COVID-19 disease characteristics, symptoms, preventive measures, treatments, and clinical trials. We also respond to information requests that come from the director of the National Institutes of Health (NIH) and other federal officers. In addition, we support the Institute’s role in coordinating the NIH-wide Researching COVID to Enhance Recovery (RECOVER) program, which manages Long COVID studies nationwide, including clinical trials that will launch in 2023. To date, we have responded to over 1,700 inquiries from patients, family members, researchers, and others about Long COVID symptoms and treatment, research study participation, study protocols, and more.