Business Process
“Work smart.” Once admirable, this philosophy is now essential. More demand, fewer resources, changing service systems. All these dynamics call for rigorous and innovative methods to improve how work gets done.
We combine deep content knowledge and business process approaches to helping our government, nonprofit, and commercial clients work more efficiently and more effectively across their programs and processes.
Many of our organizational development specialists are certified in change management models, including technical and adaptive leadership and continuous quality improvement approaches. In a nutshell, that means they can help you solve problems and continuously improve performance at your organization.
We also provide technical and logistical staff augmentation business services, expanding our clients’ operational capacity to support grant management programs and compliance reviews, coordinate logistical and vendor management programs, and staff information technology operations.

Capabilities
Adaptive Leadership
Business Process Mapping
Change Management
Continuous Quality Improvement
Coordination and Logistical Support
Enterprise-wide Systems Implementation
Fidelity Monitoring
Policy and Procedures Manuals Preparation
Program Management Office
Rapid Process Improvement Cycles
Staff Augmentation
Vendor Management
Work Samples
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Training and Technical Assistance Coordination Center Business Process MappingDownload pdf
Meet our experts
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Candace Charkow
Vice President -
Mary Hayes
Technical Expert Lead