JBS International AI Engineers Achieve the Chatbot Trifecta

Easy to Use, Easy to Update, and 100% Accurate!

The Challenge
When government agencies consider chatbot solutions, they often face tradeoffs between accuracy, usability, and ease of maintenance. An easy-to-use, low cost chatbot often provides limited or outdated information. A more complex, highly accurate bot tends to duplicate search functions without improving usability. While an accurate, user-focused chatbot can require significant funds to power a tool that is ultimately an add-on to a website’s existing functionality.

The Solution

JBS International's artificial intelligence (AI) engineering team refused to accept these limitations and developed a chatbot that delivers all three: exceptional ease of use for end users, seamless updates for administrators, and guaranteed accuracy in every response.

The AI/machine learning (AI/ML)-based chatbot:

• Allows users to self-service correct answers to their questions—without the risk of generative AI hallucinations
• Is easy to retrain and update as information changes
• Provides added value to the government at no additional contract cost

The Results

JBS AI engineers developed the training dataset and algorithms needed to achieve 100% response accuracy. The AI/ML chatbot delivers instant, real-time responses, providing 24/7 access to accurate information while reducing user frustration. The solution is also future-proofed and ready to integrate seamlessly into government-wide AI-based solutions and services.

The JBS team’s model also enables chatbot integration with other products such as Microsoft Teams, Discord, Telegram, WhatsApp, and other federal systems without impacting portal performance.

Ready to explore how AI solutions can help solve your challenges? Discover how JBS can help you. Contact us at jbsbusiness@jbsinternational.com